Frequently Asked Questions

TOP 9 FAQs

Pacific Beachcomber—who are they, how long have they been in business & where are they located?

Pacific Beachcomber is one of the major players in the Polynesian tourism industry, with 25 years of experience in the French Polynesia market. In addition to Paul Gauguin Cruises, the company owns four InterContinental hotels in French Polynesia and owns and manages the Maitai Hotel on Bora Bora. Pacific Beachcomber is also currently developing a luxury eco-resort, The Brando, located on the actor’s private island and slated to open in late 2011.

Will your company be adding more ships / more itineraries in the future?

Pacific Beachcomber is very excited about prospects for Paul Gauguin Cruises and the m/s Paul Gauguin and definitely plans to expand our business. We will notify our travel partners of the details as they unfold. At this time, expansion plans are focused on the South Pacific region.

How long has the InterContinental Hotel chain been in business?

InterContinental Hotels is an international hotel company with seven hotel brands, serving 180 million guests a year in nearly 4,400 hotels across nearly 100 countries. The company’s roots reach back as far as 1777. The InterContinental Hotel Company was acquired by Bass in 1998 and became a distinct, discrete company listed on U.S. and U.K. stock exchanges on April 15, 2003.

Service onboard, will it change? Will the staffing change?

Other than our name, nothing has changed or will change in the level of superb luxury, quality, service, staffing, and value that made the m/s Paul Gauguin one of the top three small luxury cruise ships of 2009, according to readers of Condé Nast Traveler magazine.

When was the ship last refurbished, and what was done?

The m/s Paul Gauguin underwent a multimillion-dollar refurbishment in 2009 that includes the following enhancements:
  More balcony staterooms. We’ve converted 26 staterooms into balcony staterooms—for a total of nearly 70%. And, as before, every stateroom—bar none—is guaranteed an ocean view.
  Elegant new décor. We’ve extensively restored all of the ship’s public areas with new carpeting, upholstery, and refinished woodwork. And with refreshed décor in all of our spacious staterooms and suites, guests now enjoy even greater comfort in their private shipboard retreat.
  Enhanced dining options. We’ve updated our ship’s casual poolside restaurant, Le Grill, and expanded the al fresco dining space for the ship’s La Veranda restaurant.
  Upgraded public areas. Clients can take advantage of an upgraded Internet Center and brand-new, state-of-the-art equipment in the Fitness Center.
  Enhanced watersports marina. New sports boats at our exclusive, retractable watersports marina mean your clients will have even more opportunities to witness the dazzling wonders that await beneath the sea.

Internet access—will it be available? What is the cost?

The ship is equipped with a state-of-the-art communication system. An Internet Center is centrally located with seven computers. In addition, guests can take advantage of WiFi Hot Spots in the Piano Bar, La Palette, Pool Deck, Pool Bar, all suites on Deck 8, and all suites/staterooms on Deck 7 from 701 to 726.
Internet access is available for a nominal fee. After a one-time account activation fee of $3.95, applicable to all users at first login, guests may choose from the following three plans:
  Time Plan #1: $62.50 for 250 minutes ($0.25 per minute)
  Time Plan #2: $35 for 100 minutes ($0.35 per minute)
  Pay As You Go: $0.55 per minute
Please note that plan upgrades are not available, and no credit is given for unused minutes. The Internet Café is open 24 hours. Pay-as-you-go is available until 10:00 p.m. the last night of the cruise. Time Plan minutes can be used until 10:00 a.m. the following day.

Where do I find your prices and schedules online?

To find departures dates and prices online at www.pgcruises.com, go to the “Destinations” main tab. Select the destination you are interested in, then the “Itinerary”, then click on the “Dates and Fares” tab. You will find all the dates for that itinerary and the prices by cabin category.

Why do I have to register with PGC when I book with all major cruiselines, including RSSC? My commission should be higher.

Other major cruise lines have many years of experience building agency files. Since Paul Gauguin Cruises is a new cruise line, agencies must do a one-time registration so we can comply with federal guidelines on commission payments.

When will I have my flight schedule? Why can't I have my flight schedule now? I'm trying to book flights to LAX.

As published in our brochure, preliminary flight schedules will be made available 60 days prior to sailing. This is due to schedule changes. We regret that we can’t provide flight schedules earlier.

GENERAL

Where can I find day-to-day cruise itineraries?

Please visit our Destinations section for detailed information on our available itineraries.

How should I plan a trip?

To plan and book your sailing, Paul Gauguin Cruises strongly recommends the services of your professional travel agent, who is best qualified to assist you with all your travel needs.

Are children allowed?

Children under the age of 21 must be accompanied by a parent or other responsible adult over the age of 21. PGC may restrict the number of children on board. PGC is unable to accommodate infants less than one year of age.

Are there special activities for children?

Our Ambassadors of the Environment program, created in collaboration with Jean-Michel Cousteau’s Ocean Futures Society, introduces participants aged 9 to 17 to the extraordinary ecological wonders of Tahiti and French Polynesia. Young Ambassadors will explore coral reefs, hike rain forest trails, and visit ancient Polynesian temples. Please ask your travel professional for details.

What is your smoking policy?

In light of continuing legislative changes in smoking policies around the world as well as the comfort, health and safety of our guests and crew, both in terms of the proven dangers of second hand smoke and the fire hazard that smoking presents, smoking is prohibited in all suites, staterooms and balconies.

In addition, cigarette smoking is not permitted in any enclosed dining areas, whether it be the ship’s main dining room or the alternate dining venues. Cigarette smoking is only permitted in designated areas of the outdoor Le Grill. Other than open deck areas, the only public rooms or areas where cigarette smoking is permitted are La Palette (outside area only), Le Grill (designated area), and the Pool Bar.

What is "open seating?"

“Open seating” means you can dine whenever, wherever and with whomever you choose during regular dining hours.

Do you provide wheelchairs for passenger use during the cruise?

No, guests must provide their own wheelchair. PGC wheelchairs are exclusively for use in emergencies.

Should pregnant guests have any special documentation?

Pregnant women should consult with their doctor prior to sailing with Paul Gauguin Cruises as we cannot offer pre-natal care on board. Paul Gauguin Cruises will not accept any guest 6 months (24 weeks) or more into pregnancy at the time of sailing due to the lack of neo-natal care facilities on board.
Pregnant guests under six months (24 weeks) must provide PGC with a written doctor’s permission prior to sailing that states she is fit to travel by sea and air (if PGC booked their air). This must be forwarded to Reservations, Attn: Special Requests-Medical at 1 (425) 732-7198. On the fax, please reference the Guest’s name, ship name and sailing date. This permission must be dated within 30 days of the cruise departure date.
The Master in conjunction with the Ship’s Doctor has the right to deny boarding if in his professional opinion there may not be adequate shore side medical facilities available in port during their cruise.

After I make a reservation, when do you need a deposit?

A deposit of 20% of the per person fare is required within 72 hours of reservation to confirm a booking.

What is the cost for laundry service aboard the m/s Paul Gauguin?

Costs vary according to whether guests want a pressing only, laundry and pressing, or dry cleaning and pressing. For gentlemen, prices range as follows:
  Pressing: from $2 for a T-shirt to $8 for a 3-piece tuxedo
  Laundry and pressing: from $2 for a swimsuit to $9 for a 2-piece suit
  Dry cleaning and pressing: from $3 for an undershirt to $14 for a 3-piece tuxedo

For ladies, prices range as follows:
  Pressing: from $2 for a T-shirt to $8 for a 3-piece suit
  Laundry and pressing: from $2 for a swimsuit or stockings/pantyhose to $11 for a 3-piece suit
  Dry cleaning and pressing: from $2.50 for socks to $14.50 for a 3-piece suit or evening dress

A full price list is available onboard.

Can I book my cruise online?

Yes. You may book a cruise online. My Account also provides the ability to purchase shore excursions, as well as a host of other features.

BEFORE YOU SAIL

When will I receive tickets and documentation?

After receipt of final payment and required guest information, cruise documents will be sent to you approximately twenty five days prior to your departure. If you are on a PGC air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets. Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries. If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.

What should I pack?

Attire ranges from casual to Country Club Casual. Casual wear is appropriate for daytime on board or ashore, and consists of resort-style outfits. Casual wear, including shorts and jeans, is not considered appropriate after 6:00 p.m. Evening attire is Country Club Casual, which consists of skirt or slacks with a blouse or sweater for women, and slacks and collared shirts or polo shirts for men.

Is there a baggage limit?

The amount of personal baggage allowed on the m/s Paul Gauguin is not limited, but airlines do have limitations. The customary allowance per person is two checked pieces that must not exceed 107 inches (273 cm) when length, height and width measurements are combined. No single piece may exceed the three-dimensional sum of 62 inches (158 cm) and a weight of 70 lbs. (31.75 kg).

What if I have dietary restrictions?

Please advise the Paul Gauguin Cruises reservations department of any special dietary requirements you may have at least 60 days prior to sailing. Ask for “special services”. General dietary needs such as low salt or low cholesterol foods can be satisfied onboard the ship just by speaking with the dining wait staff.

What if I am celebrating a special occasion?

If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, allow us to celebrate with you by having your travel consultant advise us on your Guest Information Form of such occasions between four and six weeks prior to departure.

ARRIVING & DEPARTING

How do I arrange air through PGC?

Air transportation is based on Economy/Coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of PGC and are subject to change without notice. PGC reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability.
Airline tickets issued by PGC are restricted by contract and may not be reissued or exchanged for another air carrier or routing. In addition the airline tickets are non transferable to another guest. Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest.
Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any PGC cruise program is subject to and limited by the "Contact of Carriage" as specified by the air carrier for each ticket issued.
Guests using an Air/Sea Program may upgrade to Business or First Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. PGC does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.

Will we need to go through Customs?

Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests may also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free exemption of $800 per person and those over the age of 21 may include one liter of liquor and one carton of cigarettes in their exempted purchases.

Do you offer hotel and land programs?

PGC offers its guests the option to purchase hotel stays or land programs in Bora Bora, Tahiti, Moorea, Taha’a, Huahine, Fiji, and Auckland. You may extend your stay in your port of embarkation or disembarkation in one of the hotels listed here. Prices include room, tax, service charges, full breakfast, porterage and transfers as applicable. Please note that rates do not include early check-in or late check-out. Official standard check-in time is usually 3:00 pm and check-out time 11:00 am. One night or additional night accommodations may be purchased to ensure early check-in for guests arriving on early flights, or for guests with late flight departures. Paul Gauguin Cruises reserves the right to substitute hotels.
Some optional land programs are subject to cancellation if a minimum number of participants is not achieved. Cancellation penalties apply on land/hotel programs cancelled within 90 days of departure. Guests participating in the PGC Air/Sea Program and not deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance and flight information must be advised at least thirty days prior to departure. We regret that motorcoach transfers cannot be booked pre-cruise for guests with independent flight arrangements.
All post-cruise transfers can only be booked on board at the tour office.

When is embarkation and disembarkation?

The ship is ready for embarkation at 3pm. Guests are required to embark no later than an hour prior to sailing time. For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time into port. Cruise-only guests should not schedule flights prior to four hours after disembarkation.

Can I send mail on board?

Outbound mail service and postage are available on board at a nominal charge.

Are laundry/valet services available on board?

Laundry and valet services, including pressing and dry cleaning, are available with charge and may be arranged through your Stewardess.

Are beauty/hair services available?

Beauty salon services and spa services including manicures, pedicures, facials and a variety of spa treatments are available at our onboard spa. To ensure proper scheduling, these services may not be pre-arranged. However, once on board, the m/s Paul Gauguin’s dedicated staff will make every effort to accommodate your schedule.

Do you offer shore excursions?

A program of shore excursions for the m/s Paul Gauguin’s ports is available for purchase on board. A shore excursion booklet will be sent in advance with final documentation. Paul Gauguin Cruises reserves the right to withdraw any shore excursion or land program if the required minimum passenger number is not met. Cancellation by PGC of any of these programs does not constitute grounds for cancellation of your cruise. Shore excursion program fares are per guest and subject to space availability. Operation of these shore excursions is subject to weather conditions, flight schedule changes and local conditions. Any cruise cancellation penalties remain in effect as per terms and conditions outlined in the cruise brochure.

Should I tip on board?

Gratuities are included in your Paul Gauguin cruise fare. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.

Do you offer medical services?

A licensed and registered doctor and nurse are on board and available for professional and emergency services, which are available at customary charges. The ship’s medical center is designed to provide medical care for certain temporary illnesses and accidents, and is not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship, and must be provided by the guest. PGC wheelchairs on board are for emergency purposes only.

Is Internet access available on board?

The Internet Center is centrally-located with seven computers. WiFi Hot spots in the Piano Bar, La Palette, Pool Deck, Pool Bar, all suites deck 8, all suites on deck 7 from 701 to 726. Internet access is available for a nominal fee.

Are business services available?

Business equipment is available, including fax machine and copy services. Fax reception is complimentary; fax transmission and ship-to-shore phone calls are available at standard tariffs. For a nominal fee, guests may send or receive e-mail via computers on board.

How can I protect my valuables?

Each stateroom or suite is equipped with a personal safe. Paul Gauguin Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents or any other items, which you retain personally or in your stateroom or suite.

Is there shopping on board?

The ship’s boutique offers a selection of designer fashions, perfumes and local items. Toiletries and convenience items are also available for purchase. The boutique may be closed occasionally while in port due to local government regulations.

Do you offer group travel benefits?

Nothing beats traveling the world with a group of like-minded companions, sharing discoveries and enjoying great memories for years to come. Create special groups to include:
  Family reunions
  Friends and neighbors
  Senior groups
  Club members
  Church groups
  Alumni groups
  Business associates
  Customer appreciation