FAQ
Why cruise with Paul Gauguin Cruises?
Designed specifically to glide in luxury through the shallow seas of the South Pacific, The Gauguin is a small-ship cruiser’s dream. She delivers travelers to intimate ports inaccessible to larger cruise ships, all the while providing a travel experience that is nothing short of luxurious. Once on board, guests enjoy newly-decorated spacious suites and staterooms (nearly 70% with private balconies), an onboard watersports marina, three dining venues, an extensive spa, and five-star service. Life on The Gauguin also reflects the beauty and rich cultural heritage of the islands she calls upon, with a warm, friendly feel, informal setting, and even a beloved troupe of Les Gauguins and Les Gauguines—local Tahitians who serve as onboard hosts and hostesses, entertainers, and storytellers.
Tell me about Paul Gauguin Cruises
Paul Gauguin Cruises operates the highest-rated and longest continually-sailing cruise ship in the South Pacific, the renowned m/s Paul Gauguin, designed to explore the pristine lagoons of these islands, while our proud team of local Tahitians extend genuine Polynesian hospitality. Artful onboard features include luxurious, oceanview accommodations with balconies in select staterooms, gourmet dining, a lavish spa offering signature treatments, an expansive deck and outdoor pool, fitness center, a boutique, and a lounge with live entertainment introducing you to Polynesia’s vibrant cultures. The Gauguin also offers a watersports marina for kayaking, paddleboarding, and PADI SCUBA diving programs. Only with Paul Gauguin Cruises can you visit our private island of Motu Mahana (off the coast of Taha’a) where food, drink, and live music await as well as our exclusive beach retreat in Bora Bora*.
In September 2019, Paul Gauguin Cruises joined PONANT’s family, the world leader of small ship cruising.
*Subject to availability as conditions allow. When unable to call there, we will be offering a tender to the pier and a free shuttle to Matira Beach, the island’s award-winning public beach that features restaurants, public facilities and shopping. Voted #1 in the best things to do in Bora Bora by U.S. News & World Report, Matira Beach boasts powdery white sand, waters in a thousand shades of blue, and is wonderfully uncrowded.
When do cancellation penalties start?
Please see CANCELLATIONS AND REFUNDS details on our Legal & Privacy page.
Do you offer group travel benefits?
Yes, we offer group travel benefits. When you gather a group of 10 travelers, you’ll earn savings of 5% off applicable cruise fares. For additional details, please contact our Group, Charter & Incentive Reservations at 877-495-0859, press 1 and then 3; or by email at pgcgroups@pgcruises.com.
When is payment for a cruise on Paul Gauguin Cruises due?
A deposit of 25% of the fare is required within 72 hours of booking to confirm a reservation. Payments cannot be transferred to an alternative booking within 120 days of sailing. Unless otherwise noted, final payment must be received by PGC 90 days prior to date of travel. Final payment must be received within 48 hours of booking for bookings made 89 to 30 days prior to sailing. For reservations made 29 days or less prior to sailing; full and final payment will be due at the time of booking. PGC reserves the right to cancel any booking not fully paid at final payment due date. Payment may be made by bank wire, personal check, American Express, Visa or MasterCard. Once a deposit is made, all changes are subject to an administrative/cancellation fee. For the latest payment information.
How do I cancel a cruise on Paul Gauguin Cruises?
In the event you need a cancel a voyage aboard the m/s Paul Gauguin, please refer to our cancellation policy. All cancellations need to be made through our reservations department by calling 800-848-6172 or in writing by email to CustomerService@pgcruises.com.
Does Paul Gauguin Cruises offer travel insurance?
We recommend an Allianz Global Assistance Travel Protection Plan to help you protect your travel investments, belongings and most importantly, yourself. Learn more about plan benefits and other details.
What side of the ship is best to book staterooms/suites on the m/s Paul Gauguin?
Staterooms and suites on both port and starboard sides of the m/s Paul Gauguin offer great viewing opportunities of the islands of Tahiti, French Polynesia, Fiji, and the South Pacific.
When will I receive cruise tickets and documents from Paul Gauguin Cruises?
After receipt of final payment and required guest information, cruise documents will be sent approximately 25 days prior to your cruise departure. If your cruise includes Paul Gauguin Cruises air/sea program, the flight itinerary will be issued whenever possible in the form of e-tickets.
How do I book a cruise with Paul Gauguin Cruises?
We recommend booking a cruise with Paul Gauguin Cruises through your travel advisor. You can also book a cruise by calling Paul Gauguin Cruises at 800-848-6172 or online at pgcruises.com.
Does Paul Gauguin Cruises offer printed documents?
Yes, you can request printed documents by contacting our Call Center at 800-848-6172 no later than 60 days before sailing date. Please ensure all the Guest information needed is correctly submitted when requesting the printed documents. All Guests will automatically receive electronic documents.
When is the last date to receive printed documents?
To obtain printed documents, please contact our Call Center at 800-848-6172 no later than 60 days before sailing date. It is essential that all necessary guest information is accurately provided, and there should be no remaining balance on your booking.
When will I receive my printed documents?
Printed documents will ship approximately 30 days before your sailing date, contingent upon the postal service.
What documents will I need when traveling with Paul Gauguin Cruises?
Travel documents vary based on cruise itinerary. It is the sole responsibility of guests to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary. Valid travel documents such as passports and Visas are required for boarding and re-entry into the United States and other countries.
Do I need a passport to sail on Paul Gauguin Cruises?
All guests must carry a valid passport. Passports must be valid for at least six months after your return date of travel. Guests are responsible to ensure validity dates of passport and to secure proper documentation for countries visited. Please consult your respective State Department or Foreign Ministry for specific Visa and entry requirements for countries scheduled on your itinerary.
Can you please clarify the rules around passports, visas, and inoculations?
Travel documents vary based on cruise itinerary. It is the sole responsibility of guests to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary. Valid travel documents such as passports and visas are required for boarding and re-entry into the United States and other countries.
All guests must carry a valid passport. Passports must be valid for at least six months after your return date of travel. Guests are responsible to ensure validity dates of passports and to secure proper documentation for countries visited. Please consult your respective State Department or Foreign Ministry for specific Visa and entry requirements for countries scheduled on your itinerary. For U.S. citizens, further information can be found by visiting: http://travel.state.gov/. Consult your healthcare professional for any inoculations you may require, or contact the Centers for Disease Control & Prevention (CDC) toll-free at 1-800-CDC-INFO (1-800-232-4636) or online at www.cdc.gov/travel.
YELLOW FEVER VACCINATION REQUIREMENT
The Ministry of Health in French Polynesia confirms the requirement that travelers arriving from countries with high-risk areas of yellow fever be vaccinated for yellow fever. The vaccine is required for all travelers over the age of 12 months who are arriving from high-risk countries and for those who have spent more than 12 hours in any airport of these high-risk countries. A single dose of this vaccine gives long-lasting immunity and protection for life against yellow fever. It is the responsibility of the traveler to ensure that they are vaccinated for yellow fever at least 10 days before their departure. A vaccination certificate may be requested at boarding and/or on arrival.
List of high-risk countries that require yellow fever vaccination.
VISAS
It is the sole responsibility of guests to identify and obtain all required Visas for the entire cruise vacation and have them available when necessary. PGC accepts no responsibility for obtaining required Visas nor advising guests of Visa or other immigration requirements.
Tahiti:
Citizens of the U.S., Canada, and European Community are not currently required to have an entry Visa for Tahiti, but a passport that is valid for at least 6 months after the completion of travel, and a valid return airline ticket are necessary.
Fiji/Bali Voyages
Australia Visa:
Passengers arriving by cruise ship must obtain a Visitor Visa and must be in possession of it prior to leaving the last non-Australian port. The only exemptions are New Zealand citizens traveling on a New Zealand passport. Tourists to Australia can apply online for an instant tourist visa (also known as the Electronic Travel Authority or ETA Visa). Please visit the Australian Visa Bureau here.
Fiji Visa:
Nationals of the following countries are NOT required to obtain a visa before entering Fiji as visitors; however, they need to ensure that the following conditions are met: they hold a passport that is valid for at least 6 months from date of entry into Fiji and are in possession of return or outbound tickets.
List of Visa exempted countries:
Antigua & Barbuda, Argentina, Australia, Austria, The Bahamas, Bangladesh, Barbados, Belgium, Belize, Bermuda, Botswana, Brazil, Brunei Darussalam, Bulgaria, Canada, Chile, China, Colombia, Cook Islands [NZ passport holder] Cyprus, Czech Republic, Denmark, Commonwealth Dominica, Estonia, The federal Republic of Germany, The federated States of Micronesia, Finland, France, The Gambia, Ghana, Greece, Grenada, Guyana, Holy See (Vatican), Hong Kong [SAR] Hungary, Iceland, India, Indonesia, Israel, Italy, Jamaica, Japan, Kenya, Kiribati, Latvia, Liechtenstein, Lithuania, Lesotho, Luxemburg, Malawi, Malaysia, Maldives, Malta, Mauritius, Mexico, Moldova, Monaco, Nauru, The Netherlands, New Zealand, Nigeria, Norway, Palau, Papua New Guinea, Paraguay, Peru, The Philippines, Poland, Portugal, Republic of Ireland, Republic of the Marshall Islands, Romania, Russia, Samoa, Serbia, Slovak Republic, St Kitts & Nevis, St Lucia, St Vincent & The Grenadines, Seychelles, Sierra Leone, Singapore, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkey, Tuvalu, Uganda, United Arab Emirates, Ukraine, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Vanuatu, Venezuela, Zambia and Zimbabwe.
Indonesia Visa:
Visas will be available for purchase onboard the m/s Paul Gauguin for passengers arriving at Komodo Island as the first point of entry into Indonesia. Komodo Island is currently not a gate of immigration checkpoint that will give Visa exemption.
Below is a list of countries that qualify for Visa Exemption from Indonesian Immigration if arriving at Bali Airport (Ngurah Rai) Denpasar, Indonesia:
Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahama, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Czech Republic, Chad, Chile, Cambodia, Canada, Comoros, Costa Rica, Cuba, Cyprus, Denmark, Dominika, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Grenada, Greece, Guatemala, Guyana, Haiti, Honduras, Hungary, Hong Kong, India, Ireland, Iceland, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Croatia, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Macedonia, Maldives, Malawi, Malaysia, Mali, Malta, Marshall Islands, Morocco, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Norway, Oman, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, St. Kitts, St. Lucia, St. Vincent & the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Cape Verde, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tiongkok, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, USA, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Zambia and Zimbabwe.
Papua New Guinea:
Passengers of all nationalities arriving by cruise ship do not need a Visa.
Solomon Islands:
Immigrations will issue a blanket Visa for all passengers arriving on a cruise ship.
Timor-Leste
Indonesian nationals may apply on arrival at any border post, including land border crossings as well as Dili International airport and Dili Sea Port. Portuguese Nationals traveling on Portuguese passports are subject to Visa exemption arrangements when traveling for tourism. Nationals of Sri Lanka, Pakistan, India, and Afghanistan have restricted access and a Visa application must be made no less than one month in advance. Nationals of other countries may apply for a Tourist Visa on arrival at the Dili Sea Port. Where travelers also satisfy the other requirements, a Visa on arrival (approximately $30 US) may be granted valid for a stay of up to 30 days, valid for single entry into Timor-Leste.
Other Requirements:
The traveler must hold a passport, or travel document, with an expiration date not less than 6 months from the date of entry into Timor-Leste. The traveler’s passport must have at least one whole unused page for the Visa sticker. The traveler must hold a return or onward ticket, or show ability to fund own departure.
Vanuatu:
Visas for Vanuatu are not required by Australian, British, Canadian, other European Union countries, or USA nationals for stays of up to 30 days.
For destinations on voyages that require a Visa, please visit the individual consulates or CIBT Visas, a visa service provider of Paul Gauguin Cruises, to assist with obtaining the collection of travel documents. For CIBT Visas, please visit www.Cibtvisas.com/paulgauguin.
Can I sail with Paul Gauguin Cruises if I am pregnant?
Pregnant women should consult with their doctor prior to sailing and must provide Paul Gauguin Cruises with a doctor’s written permission prior to sailing that states she is fit to travel by sea and air. Paul Gauguin Cruises will not accept any guest six months (24 weeks) or more into pregnancy at the time of sailing due to the lack of neo-natal care facilities on board.
Are Visas required for Paul Gauguin Cruises in Tahiti?
Citizens of the U.S., Canada, and European Community are not currently required to have an entry Visa for Tahiti, but a passport valid for at least 6 months after the completion of travel, and a valid return airline ticket are necessary. It is the sole responsibility of guests to identify and obtain all required Visas for the entire cruise vacation and have them available when necessary. Paul Gauguin Cruises accepts no responsibility for obtaining required Visas nor advising guests of Visa or other immigration requirements.
Is a yellow fever vaccination required for sailing with Paul Gauguin Cruises?
The Ministry of Health in French Polynesia confirms the requirement that travelers arriving from countries with high-risk areas of yellow fever be vaccinated for yellow fever. The vaccine is required for all travelers over the age of 12 months who are arriving from high-risk countries and for those who have spent more than 12 hours in any airport of these high-risk countries. A single dose of this vaccine gives long-lasting immunity and protection for life against yellow fever. It is the responsibility of the traveler to ensure that they are vaccinated for yellow fever at least 10 days before their departure. A vaccination certificate may be requested at boarding and/or on arrival.
Here is the list of high-risk countries that require yellow fever vaccination.
Are laundry services available on the m/s Paul Gauguin and what is the cost?
Onboard laundry services, including pressing and eco-friendly cleaning services, are available for a per item cost and may be arranged through your stateroom/suite steward/stewardess.
Is there Wi-Fi/internet access aboard the m/s Paul Gauguin?
The ship is equipped with a state-of-the-art communication system. Internet access is complimentary throughout the ship for all guests.
Does Paul Gauguin Cruises have a kids program?
Summer and holiday sailings of the m/s Paul Gauguin feature the Moana Explorer Program. Offered in partnership with Te mana o te moana, a South Pacific marine education and conservation foundation, this program invites guests to discover and value the natural wonders through hands-on, interactive learning. While it is designed for children and teens ages 7-15, all family members are welcome to participate.
Is there Cellular Phone Service at Sea aboard the m/s Paul Gauguin?
Paul Gauguin Cruises has an advanced cellular network installed onboard our ship, allowing guests to place and receive calls using their personal mobile phones when the ship is in international waters. For questions about services or about pricing and billing, guests should contact their mobile phone provider’s customer service department prior to sailing. Mobile phones must be able to roam internationally, and their provider must have a roaming agreement with Maritime Communications Partner AS (MCP).
Do I have to dress up aboard the m/s Paul Gauguin?
Country Club Casual, or elegant resort wear, is appropriate dress for all evenings aboard The Gauguin. A dress, or skirt or slacks with a blouse or sweater for ladies, and slacks and collared shirts for gentleman. No ties are required at any time, although gentlemen may opt to wear a jacket to the Captain’s Welcome Reception.
Tell me more about the Butler service aboard the m/s Paul Gauguin?
Butler service is available in suite/stateroom categories B and above on the m/s Paul Gauguin. One to two butlers are always available to assist with unpacking, packing and arranging excursions. Click here for more information.
What time can we board the m/s Paul Gauguin?
Embarkation starts at 3:00 p.m. local time at the m/s Paul Gauguin’s assigned pier at any of our embarkation ports. We suggest guests who are not part of Paul Gauguin Cruises’ air/sea program arrive at the m/s Paul Gauguin’s assigned pier starting at 3:00 p.m. Boarding must be completed before 5:00 pm as all of our Guest must participate in the mandatory muster drill. We ask that embarking guests not present themselves to board the ship before the designated time as early embarkation is not possible while the ship is being prepared for arrival.
Can I order gifts for guests on the m/s Paul Gauguin?
Paul Gauguin Cruises offers a variety of Bon Voyage gifts, including red wine, white wine, Champagne, Godiva chocolates, and chocolate-dipped strawberries. Shipboard credit, which can be used for excursion packages, spa services, and many other extras on board, also makes the perfect gift. Specialty Items & Gifts
Are Binoculars provided in the Suites on board the m/s Paul Gauguin?
Paul Gauguin Cruises provides binoculars in the following cabin categories aboard the m/s Paul Gauguin: Category A Veranda Suites, Grand Suites, and Owner’s Suites.
Is there shopping on board the m/s Paul Gauguin?
The ship’s boutique offers a selection of fine Tahitian jewelry from Hinerava, designer fashions, perfumes and local items. Toiletries and convenience items are also available for purchase. The boutique may be closed occasionally while in port due to local government regulations.
Can I bring a drone onto the m/s Paul Gauguin?
For safety and security reasons, drones are not permitted to be brought aboard the ship.
Does Paul Gauguin Cruises have options for dietary restrictions?
Please advise the Paul Gauguin Cruises Reservations Department of any special dietary requirements at least 60 days prior to sailing. Ask for “special services” at 800-848-6172. Once aboard the m/s Paul Gauguin, the Matire d’ Hotel will review dietary requirements with guests. Vegetarian, vegan, low-sodium, and heart healthy dishes are served aboard the m/s Paul Gauguin.
What is the dress code aboard the m/s Paul Gauguin?
Country Club Casual, or elegant resort wear, is appropriate dress for all evenings aboard The Gauguin. A dress, or skirt or slacks with a blouse or sweater for ladies, and slacks and collared shirts for gentlemen. No ties are required at any time, although gentlemen may opt to wear a jacket to the Captain’s Welcome Reception.
What are the local currencies on itineraries with Paul Gauguin Cruises?
Local currencies on itineraries with Paul Gauguin Cruises are as follows: French Polynesia: French Pacific Franc (XPF); Fiji: Fijian Dollar (FJD); Cook Islands: New Zealand Dollar (NZD); and Tonga: Pa’anga (TOP).
What is "open seating" on the m/s Paul Gauguin?
“Open seating” means you can dine whenever, wherever, and with whomever you choose during regular dining hours aboard the m/s Paul Gauguin. Reservations are required for dining in La Veranda and Le Grill in the evenings for dinner and can be made with the restaurant Maitre d’ aboard the ship.
On French Polynesia cruises with Paul Gauguin Cruises, can I disembark in Papeete, Tahiti, when the ship arrives in the evening, rather than waiting until morning?
The m/s Paul Gauguin arrives in Papeete at 7:30 pm. Guests may disembark at any time afterward by first checking out at the reception desk to finalize their own board account.
What time does the m/s Paul Gauguin set sail?
The departure time for the m/s Paul Gauguin from Papeete, Tahiti is now scheduled for 6:30 p.m. local time. Itineraries are subject to change without notice. Please consult your travel advisor to confirm sailing times for specific itineraries. We are making this change to enhance the beginning of the cruise by providing a picturesque sail away from Papeete while our guests are entertained by the ship’s local troupe of entertainers— Les Gauguins and Les Gauguines —on the pool deck.
How can I protect my valuables on the m/s Paul Gauguin?
Each stateroom or suite is equipped with a personal safe. Paul Gauguin Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents, or any other items that are retained personally or in your stateroom or suite.
What is the earliest time you can board the m/s Paul Gauguin?
Embarkation starts at 3:00 p.m. local time at the m/s Paul Gauguin’s assigned pier at any of our embarkation ports. We suggest guests who are not part of Paul Gauguin Cruises’ air/sea program arrive at the m/s Paul Gauguin’s assigned pier starting at 3:00 p.m. Boarding must be completed before 5:00 pm as all of our Guest must participate in the mandatory muster drill. We ask that embarking guests not present themselves to board the ship before the designated time as early embarkation is not possible while the ship is being prepared for arrival.
Should I tip aboard the m/s Paul Gauguin?
Gratuities for room stewards, dining and bar staff are included in your cruise fare. If you feel strongly about expressing your gratitude to the crew, you are encouraged to make a donation to the Crew Appreciation Fund at the Purser’s Office. This money is used for crew parties and events.
What should I pack for a sailing aboard Paul Gauguin Cruises?
We recommend that you pack the following travel essentials for a cruise aboard the m/s Paul Gauguin: Comfortable cool clothing of natural fibers, elegant resort wear for evenings, sun hat, sunglasses, sun block, swimsuit, pool slippers, beach cover-ups, swimming t-shirt (or Lycra® top) preferably long sleeved, mosquito repellent, travel alarm, medication, personal medicine kit, and reef shoes (sturdy, closed-toe).
Celebrating a special occasion aboard the m/s Paul Gauguin?
If you are celebrating a birthday, anniversary, renewal of vows, honeymoon, or other special occasions during your cruise, allow us to celebrate with you. Advise us of such occasions on your Guest Information Form between four and six weeks prior to departure. Paul Gauguin Cruises offers a blessing ceremony during every sailing of the m/s Paul Gauguin and optional packages for honeymoons, anniversaries, and renewals of vows are also available. Specialty Items & Gifts
What time must we disembark from the m/s Paul Gauguin?
Disembarkation begins at 7:00 am local time and must be completed by 9:00 am. Disembarkation instructions are provided in each guest’s stateroom prior to departure.
Can I send mail from the m/s Paul Gauguin?
Outbound mail service and postage are available on board the m/s Paul Gauguin at a nominal charge.
Are medical services available aboard the m/s Paul Gauguin?
A licensed and registered doctor and nurse is available for professional and emergency services, which are available at customary charges. The ship’s medical center is designed to provide medical care for certain temporary illnesses and accidents, and is not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship and must be provided by the guest. Wheelchairs are for emergency purposes only.
Can friends and family get in contact with guests currently sailing aboard the m/s Paul Gauguin?
If family and friends need to get in contact with current guests cruising aboard the m/s Paul Gauguin, they can contact the ship directly.
Do you provide wheelchairs for passengers to use during the cruise aboard the m/s Paul Gauguin?
Guests must provide their own wheelchair for use during their cruise aboard the m/s Paul Gauguin. The wheelchairs aboard the m/s Paul Gauguin are exclusively for use in emergencies only.
What is the electrical voltage aboard the m/s Paul Gauguin?
The standard electrical voltage aboard the m/s Paul Gauguin is 220 volts. Both 220-volt and 110-volt outlets are available in staterooms and suites.
Do you need reservations for the specialty restaurants aboard the m/s Paul Gauguin?
Reservations are required for dining in La Veranda and Le Grill in the evenings for dinner and can be made with the restaurant Maitre d’ aboard the ship.
What is the smoking policy aboard the m/s Paul Gauguin?
For the comfort, convenience, and safety of all our guests, smoking and vaping is prohibited in public rooms, dining rooms, staterooms, suites, and private balconies aboard the ship, and pipe smoking is not allowed on board. Smoking and vaping is permitted only in specifically designated outdoor smoking areas including the forward outdoor areas on Deck 5 (starboard and port sides), La Palette (outside area, starboard side only), and Bar Du Soleil (starboard side only).
Smoking Safety Notice: Always use the ashtrays and never throw cigarettes overboard – they could be blown back into the ship and cause a fire.
What is the currency aboard the m/s Paul Gauguin?
The U.S. Dollar is the standard currency aboard m/s Paul Gauguin, and you may exchange dollars for small denominations of local currency at the ship’s reception desk. Guests are not able to exchange dollars for local currency for the following countries: Fiji (Fijian dollar) and Vanuatu (Vanuatu vatu).
Does the m/s Paul Gauguin take credit cards?
For your convenience at the time of embarkation, Paul Gauguin Cruises will request a confidential registration of an accepted credit card. The night prior to your final disembarkation from the ship, a detailed statement of your shipboard charges for onboard services and products will be delivered to your suite or stateroom. All such charges must be paid in full by cash or accepted credit card (Visa®, Mastercard®, or American Express®).
Are irons and ironing boards available on board the m/s Paul Gauguin?
For safety reasons, irons, including travel irons, are not permitted on board the m/s Paul Gauguin. Pressing services are available aboard the ship for a nominal fee.
Are children allowed on Paul Gauguin Cruises?
Children under the age of 21 must be accompanied by a parent or other responsible adult over the age of 21. . If the adult accompanying the child is not a parent, a “Parental Consent Guardianship Form” must be signed by a parent or legal guardian and received by PGC prior to sailing. The ship is not able to accommodate children under one year of age and reserve the right to restrict the number of those under three years of age on board. Babysitting services are not available. Parents must be diligent to guard their children while on or near the balconies or any railing. The ship is not equipped to provide pre-natal, post-natal or pediatric services. Summer and holiday sailings of the m/s Paul Gauguin feature the Moana Explorer Program.
Can I make my own flight arrangements to Tahiti for a Paul Gauguin Cruise?
If you have made your own arrangements for air transportation, ground transfers, and/or hotel accommodations, you are designated as a “cruise-only” guest of Paul Gauguin Cruises. You must make independent transfer arrangements to the hotel or ship if you haven’t pre-booked a transfer with Paul Gauguin Cruises.
Can I deviate from Paul Gauguin Cruises standard Air/Sea Program?
If guests deviate from Paul Gauguin Cruises standard Air/Sea program, guests will need to secure their own transportation to the ship or hotel in Papeete, Tahiti.
How do I arrange air through Paul Gauguin Cruises?
Air transportation is based on Economy/Coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of PGC and are subject to change without notice. PGC reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability.
Airline tickets issued by PGC are restricted by contract and may not be reissued or exchanged for another air carrier or routing In addition the airline tickets are nontransferable to another guest.
Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest.
Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any PGC cruise program is subject to and limited by the "Contact of Carriage" as specified by the air carrier for each ticket issued.
Guests using an Air/Sea Program may upgrade to Business or First-Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. PGC does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.
What airline programs and packages are available?
Ask your Travel Advisor or our Reservations team about air from Los Angeles on Air Tahiti Nui including transfers and hotel day rooms in Tahiti. We offer a variety of hotel programs pre-cruise and post-cruise for guests wishing to extend their vacation. Please visit the Extend Your Stay section of our website for further details.
How far away is the m/s Paul Gauguin’s pier from the international airport in Tahiti?
It depends on traffic, but typically is a 20-minute drive from the international airport in Tahiti to the pier in downtown Papeete where the m/s Paul Gauguin is docked.
Do I have to fly in a day early to Tahiti for my cruise on the m/s Paul Gauguin?
For the m/s Paul Gauguin, it depends on what day of the week you embark your cruise. For a Saturday departure, you might have to fly late Friday evening, arriving early the next morning or fly in on Saturday for direct embarkation. You may embark the ship beginning at 3:00 p.m. Most Wednesday departures offer flights from Los Angeles that arrive in time for direct embarkation for m/s Paul Gauguin.
Can I upgrade to first class on airlines that Paul Gauguin Cruises uses?
Guests using an Air/Sea Program may upgrade to Business or First-Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. Paul Gauguin Cruises does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.
Seat selections for airlines to Tahiti for a voyage on Paul Gauguin Cruises?
Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any Paul Gauguin Cruises’ program is subject to and limited by the "Contact of Carriage" as specified by the air carrier for each ticket issued.
What are the airline ticketing requirements when purchasing through Paul Gauguin Cruises?
At time of final payment, 90 days prior to sailing, all air records must be finalized with: guest’s name as it appears on the passport, date of birth, and gender. Our air program requires that we issue airline tickets 75 days prior to travel date. If we do not have information for air records at the time of final payment (90 days out), guests could be liable for obtaining their own flight arrangements and subsequently be responsible for the cost of their air travel.
Are there baggage limits for airlines in Paul Gauguin Cruises’ air program?
The allowance per passenger depends on the policy of the airline. To avoid fees, Paul Gauguin Cruises recommends you check with your airline directly as baggage allowance varies depending on airline, route and class of service.
What airline flies to Tahiti for a Paul Gauguin Cruise?
Paul Gauguin Cruises primarily uses Air Tahiti Nui for international flights out of Los Angeles to and from Tahiti on French Polynesia Cruises.
Pre- or post-cruise hotel stays in Moorea?
Paul Gauguin Cruises offers guests of the m/s Paul Gauguin the option to purchase a pre- or post-cruise hotel or overwater bungalow stay in Moorea or other islands. Extend your trip details.
Pre- or post-cruise hotel stays in Bora Bora?
Paul Gauguin Cruises offers guests of the m/s Paul Gauguin the option to purchase a pre- or post-cruise hotel or overwater bungalow stay in Bora Bora or other islands. Extend your trip details.
Pre- or post-cruise hotel stays in Tahiti?
Paul Gauguin Cruises offers guests of the m/s Paul Gauguin the option to purchase a pre- or post-cruise hotel stays in Tahiti, Bora Bora, Moorea, and other applicable destinations.
What is the post-cruise transfer tour to the hotel in Tahiti?
Guests of Paul Gauguin Cruises on the post-cruise transfer tour can enjoy a sightseeing in Tahiti with visits to the James Norman Hall House, Venus Point, handicraft center, and Tahara'a View Point before arriving at their designated hotel in Tahiti.
If I purchase your pre-cruise hotel package (but not your airfare), are transfers from the airport to the hotel and hotel to ship included?
If you purchase Paul Gauguin Cruises’ pre-cruise hotel package, transfers are included, if you provide Paul Gauguin Cruises with your flight arrival information into Papeete, Tahiti.
Do you offer hotel and land programs?
Paul Gauguin Cruises offers guests of The Gauguin the option to purchase a pre- or post-cruise hotel stay in a variety of destinations. To view options, please visit: www.pgcruises.com/extend-trip. You can also view the individual itinerary of your choice through the “Plan Your Trip” online tool.
How long is a flight to Tahiti?
The flight from Los Angeles on Air Tahiti Nui or San Francisco on United Airlines or French Bee to Papeete, Tahiti, is 8 ½ hours non-stop. A non-stop flight from Honolulu to Papeete, Tahiti, is 6 hours. Paul Gauguin Cruises air/sea program includes flights, transfers, and a hotel day room.
What if I want to stay in an overwater bungalow in Tahiti and Bora Bora?
The best way to experience Tahiti and Bora Bora and see other islands in French Polynesia is by sailing with Paul Gauguin Cruises, an all-inclusive, luxury, small-ship line. Before or after your cruise you can add an overwater bungalow stay to your trip.
How do I get to Bora Bora?
Fly to Papeete, Tahiti first. A direct airline flight to Tahiti is 8 1/2 hours from Los Angeles or San Francisco. From Honolulu, a 6-hour direct flight is available. Then, take an inter-island flight from Tahiti to Bora Bora. Another way to get to Bora Bora from Tahiti is a voyage on Paul Gauguin Cruises. The best way to experience Bora Bora is a voyage with Paul Gauguin Cruises.
I’m not interested in beaches, I’m more of a tour person. Would I enjoy a cruise with Paul Gauguin Cruises?
Voyages with Paul Gauguin Cruises offer guests a variety of activities. From gourmet dining, to relaxing in the spa, Polynesian activities, to enrichment lectures and cultural tours of the islands, there is a lot to do on and off the ship.
How do I get to Tahiti?
From the U.S., the best way to get to Tahiti is by a direct airline flight of 8 1/2 hours from Los Angeles or San Francisco. From Honolulu, a 6-hour direct flight is available. The best way to see the islands of Tahiti is a voyage on Paul Gauguin Cruises.
I’m not a sun worshipper or water person, why would I want to cruise in French Polynesia?
When sailing with Paul Gauguin Cruises, guests enjoy a variety of activities. From gourmet dining, to relaxing in the spa, Polynesian activities, to enrichment lectures and cultural tours of the islands, there is a lot to do on and off the ship.
Where is Tahiti?
Tahiti is an island in French Polynesia located in the South Pacific Ocean between California and Australia, and south of Hawaii. Tahiti is in the same time zone as Hawaii. A flight from Los Angeles or San Francisco to Papeete, Tahiti, is 8 ½ hours non-stop. A non-stop flight from Honolulu to Papeete, Tahiti, is 6 hours. The best way to experience Tahiti is a voyage through the islands with Paul Gauguin Cruises.
Is airfare included with Paul Gauguin Cruises?
For an additional charge, Paul Gauguin Cruises offers an airfare package that includes roundtrip airfare from Los Angeles, California, to Papeete, Tahiti; roundtrip ground transfers; and hotel dayroom accommodations.
What are the best shore excursions that Paul Gauguin Cruises offers?
Paul Gauguin Cruises offers a variety of shore excursions at each island in small groups, with knowledgeable guides at reasonable prices. Depending on interests, guests can enjoy cultural tours, ATV and waverunner adventures, e-bikes, hikes, botanical gardens, flightseeing, dolphin-watching trips, snorkeling and SCUBA diving.
What kind of watersports are available on Paul Gauguin Cruises?
Kayaking and paddleboarding are available from the m/s Paul Gauguin’s watersports marina at designated times in select ports or from destination beaches. Snorkeling is available from destination beaches and on select shore excursions.
How many guests are on board the m/s Paul Gauguin?
The maximum number of guests aboard the m/s Paul Gauguin is 330. There are 217 crew members aboard the m/s Paul Gauguin, which has one of the highest crew-to-guest ratios of any luxury cruise ship.
Is there entertainment on board the m/s Paul Gauguin?
Paul Gauguin Cruises offers live entertainment each evening. Every night brings something different, whether it’s Les Gauguins & Les Gauguines performing Tahitian songs and dance, live music, magic shows, or local Polynesian performance groups from the islands. Enrichment lecturers provide presentations of French Polynesia history, culture, and marine biology, and other topics.
What cruise lines are all-inclusive in French Polynesia?
Paul Gauguin Cruises offers all-inclusive cruising in Tahiti, French Polynesia, Fiji, and the South Pacific aboard the luxury, small-ship the m/s Paul Gauguin. Paul Gauguin Cruises sails year-round in Tahiti, French Polynesia, and the South Pacific.
For SCUBA diving with Paul Gauguin Cruises, are single or double tanks available?
It depends on the SCUBA dive. Both single- and double-tank excursions may be available, depending on your itinerary. For more information on our SCUBA program.
Will I get seasick aboard the m/s Paul Gauguin?
Paul Gauguin Cruises sails Tahiti, French Polynesia, the South Pacific and Fiji. The m/s Paul Gauguin is equipped with stabilizers which help with any movement a guest may experience and the ship sails into protective waters and lagoons. Most itineraries include overnights in Bora Bora and Moorea. The ship also carries seasick medication on request if needed.
What itineraries does Paul Gauguin Cruises offers?
Paul Gauguin Cruises offers Tahiti, French Polynesia, Fiji & the South Pacific cruises and the following itineraries: 7-night Tahiti & the Society Islands; 10-night Society Islands & Tuamotus; 11-night Cook Islands & Society Islands; 14-night Marquesas, Tuamotus & Society Islands; 12- and 13-night Fiji, Tonga, Cook & Society Islands; and 16-night Fiji to Bali(and reverse) voyage.
Does Paul Gauguin Cruises offer snorkel gear?
Yes, snorkeling equipment is available for use and must be returned to the marina before closing on the last day before the end of the voyage.
Does Paul Gauguin Cruises offer special promotions?
Paul Gauguin Cruises does offer special promotions at select times on cruises in Tahiti, French Polynesia, Fiji, and the South Pacific. For our latest offers and full terms and conditions.
Is Paul Gauguin Cruises an all-inclusive cruise line?
Paul Gauguin Cruise is an all-inclusive luxury cruise line, and the expert in delivering authentic experiences in Tahiti, French Polynesia, Fiji, & the South Pacific. Accommodations; all shipboard dining; select beverages, including beer and select wines and spirits; gratuities; select water sports; two private retreats; lectures and shipboard Polynesian activities.
Does Paul Gauguin Cruises offer gear for SCUBA diving?
Paul Gauguin Cruises offers SCUBA diving gear for guest use during dives which is included in the price of SCUBA excursions. If you prefer to bring your own, we can also store your SCUBA gear. For more information.
Does Paul Gauguin Cruises offer savings?
Paul Gauguin Cruises has all-inclusive fares with savings of up to 30% on a wide variety of award-winning journeys.
Can you go solo to Tahiti or is it just for couples?
A great way to see Tahiti and French Polynesia solo is aboard Paul Gauguin Cruises. The voyage is all-inclusive and provides a safe, secure, and effortless way to see the islands. Paul Gauguin Cruises offers many activities like enrichment lectures, Polynesian activities, two beach retreats, open dining, and variety of shore excursions that is conductive to meeting new friends.
Are shore excursions included with Paul Gauguin Cruises?
The only included shore excursions available aboard is the day at Motu Mahana, our own islet off the coast of Taha’a, and access to our private beach in Bora Bora*. Reasonably priced optional shore excursions are available at every port and can be purchased in advance for best selection and availability or on board.
*Subject to availability as conditions allow. When unable to call there, we will be offering a tender to the pier and a free shuttle to Matira Beach, the island’s award-winning public beach that features restaurants, public facilities and shopping. Voted #1 in the best things to do in Bora Bora by U.S. News & World Report, Matira Beach boasts powdery white sand, waters in a thousand shades of blue, and is wonderfully uncrowded.
What is included in the cost of a cruise with Paul Gauguin Cruises?
Paul Gauguin Cruises includes oceanview accommodations; all shipboard dining; room service complimentary beverages, including select wines and spirits, beers, soft drinks, water, and hot beverages served aboard ship; in-room refrigerator with soft drinks, beer, and water; shipboard entertainment; Polynesian activities; enrichment lectures; select watersports; two private beach retreats; and Wi-Fi access.
Are all drinks included on Paul Gauguin Cruises?
Paul Gauguin Cruises all-inclusive fare includes beer and select wines and spirits, and complimentary soft drinks, bottled water, and hot beverages served throughout the ship. Only premium liquors, specialty wines, and certain Cognacs incur an additional charge.
What are the most popular excursions that Paul Gauguin Cruises offers?
Paul Gauguin Cruises offers a variety of shore excursions at each island in small groups, with knowledgeable guides at reasonable prices. Depending on interests, guests can enjoy cultural tours, ATV and waverunner adventures, e-bikes, hikes, botanical gardens, flightseeing, dolphin-watching trips, snorkeling, and SCUBA diving.
What itinerary should I choose on Paul Gauguin Cruises if I am a SCUBA diver?
For SCUBA divers, the 10-night Tuamotus & Society Islands itinerary that Paul Gauguin Cruises offers showcases the world’s premier destinations for diving and snorkeling in exquisite lagoons. This voyage also offers the exceptional beauty of the Society Islands and is also ideal for travelers looking for a longer voyage in paradise. Visit pgcruises.com/scuba for SCUBA programs and dives.
How far in advance should I book a cruise?
For best itinerary and stateroom availability, we suggest booking a voyage with Paul Gauguin Cruises a year in advance. However, travelers can check and see what cruises are still available closer in to their preferred sailing date.
Who sails on Paul Gauguin Cruises?
Guests who sail on Paul Gauguin Cruises are well-traveled, honeymooners, those celebrating special milestones, active travelers, including SCUBA divers, hikers, water sports enthusiasts, nature lovers, culture buffs, and those who are interested in a dream vacation with exceptional service.
What is the best way to experience Tahiti?
With local experts Paul Gauguin Cruises who have been sailing the islands of Tahiti, French Polynesia, and the South Pacific year-round for a decade. Built specifically to navigate these islands, the m/s Paul Gauguin infuses the warm spirit of Polynesia in every voyage. Guests learn about the culture and lifestyle of the islands through lectures, performances, and Polynesian activities.
How is French Polynesia different from Hawaii?
French Polynesia and Hawaii are different Polynesian experiences. French Polynesia is more remote and less touristy than Hawaii, with a variety of islands, crystal blue lagoons, white-sand beaches, and warm French Polynesian culture. The islands look different, and the island experience is different than Hawaii. The best way to see the islands of French Polynesia is an all-inclusive voyage with Paul Gauguin Cruises.
What is the weather like in Tahiti?
Tahiti enjoys a sunny, tropical climate and is a year-round destination. Average temperature is 78 degrees Fahrenheit, 25 degrees Celsius. April through October is slightly cooler and drier, while November through March is warmer and more humid.
When is the best time of year to travel to Tahiti?
Tahiti enjoys a sunny, tropical climate and is a year-round destination. Average temperature is 78 degrees Fahrenheit, 25 degrees Celsius. April through October is slightly cooler and drier, while November through March is warmer and more humid. July is when the Heiva, a month-long celebration of Polynesian culture and heritage takes place in the islands of Tahiti.
Is it better to stay in an overwater bungalow or cruise the islands of Tahiti and Bora Bora?
Paul Gauguin Cruises is an all-inclusive line offering accommodations, dining, beverages, two private retreats, enrichment lectures, Polynesian activities and select watersports. A truly carefree vacation comes with not having to worry about the extras that can add up quickly. We invite you to examine the Paul Gauguin Cruises’ value proposition versus a land based vacation.