Frequently Asked Questions

What time is disembarkation from the m/s Paul Gauguin?

For disembarkation, guests should plan on vacating their staterooms and suites shortly after breakfast. Cruise-only guests should not schedule flights prior to four hours after disembarkation.

Can I send mail from the m/s Paul Gauguin?

Outbound mail service and postage are available on board the m/s Paul Gauguin at a nominal charge.

What should I pack for a sailing aboard Paul Gauguin Cruises?

We recommend that you pack the following travel essentials for a cruise aboard the m/s Paul Gauguin: Comfortable cool clothing of natural fibers, elegant resort wear for evenings, sun hat, sunglasses, sun block, swimsuit, pool slippers, beach cover-ups, swimming t-shirt (or Lycra® top) preferably long sleeved, mosquito repellent, travel alarm, medication, personal medicine kit, and reef shoes (sturdy, closed-toe).

Celebrating a special occasion aboard the m/s Paul Gauguin?

If you are celebrating a birthday, anniversary, renewal of vows, honeymoon, or other special occasion during your cruise, allow us to celebrate with you. Advise us of such occasions on your Guest Information Form between four and six weeks prior to departure. Paul Gauguin Cruises offers a blessing ceremony during every sailing of the m/s Paul Gauguin and optional packages for honeymoons, anniversaries, and renewals of vows are also available. Click here for more information.

What is the earliest time you can board the m/s Paul Gauguin?

Embarkation starts at 3:00 p.m. local time at the m/s Paul Gauguin’s pier in Papeete, Tahiti. We ask that our embarking guests not present themselves to board the ship before the designated time, as early embarkation is not possible while the ship is being prepared for arrival.

Should I tip aboard the m/s Paul Gauguin?

Gratuities for room stewards, dining and bar staff are included in your cruise fare. If you feel strongly about expressing your gratitude to the crew, you are encouraged to make a donation to the Crew Appreciation Fund at the Purser’s Office. This money is used for crew parties and events.

What time does the m/s Paul Gauguin set sail?

The Gauguin normally sails at 11:55 p.m. from Papeete, Tahiti, although times may vary by departure date. Please consult your travel advisor to confirm sailing times for specific itineraries.

How can I protect my valuables on the m/s Paul Gauguin?

Each stateroom or suite is equipped with a personal safe. Paul Gauguin Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents, or any other items that are retained personally or in your stateroom or suite.

On French Polynesia cruises with Paul Gauguin Cruises, can I disembark in Papeete, Tahiti, when the ship arrives in the evening, rather than waiting until morning?

The m/s Paul Gauguin arrives in Papeete at 7:30 pm. Guests may disembark at any time afterward by first checking out at the reception desk to finalize their own board account.

What is "open seating" on the m/s Paul Gauguin?

“Open seating” means you can dine whenever, wherever, and with whomever you choose during regular dining hours aboard the m/s Paul Gauguin. Reservations are required for dining in La Veranda and Le Grill in the evenings for dinner and can be made with the restaurant Maitre d’ aboard the ship.

What are the local currencies on itineraries with Paul Gauguin Cruises?
  • Local currencies on itineraries with Paul Gauguin Cruises are as follows: French Polynesia: French Pacific Franc (XPF); Fiji: Fijian Dollar (FJD); Cook Islands: New Zealand Dollar (NZD); and Tonga: Pa’anga (TOP).
What is the dress code aboard the m/s Paul Gauguin?

Country Club Casual, or elegant resort wear, is appropriate dress for all evenings aboard The Gauguin. A dress, or skirt or slacks with a blouse or sweater for ladies, and slacks and collared shirts for gentleman. No ties are required at any time, although gentlemen may opt to wear a jacket to the Captain’s Welcome Reception.

What is your safety drill policy?

Current legal requirements for conducting a muster of passengers are found in the International Convention for the Safety of Life at Sea (SOLAS) and mandate that a muster for embarking passengers occur within 24 hours of their embarkation. The muster drill will take place at 5:30 pm on embarkation day. We ask that all guests who have arrived be on board for this drill. Guests arriving after the muster has been completed will be provided with individual or group safety briefings upon embarkation that meet the requirements for musters applicable under SOLAS.

Does Paul Gauguin Cruises have options for dietary restrictions?

Please advise the Paul Gauguin Cruises Reservations Department of any special dietary requirements at least 60 days prior to sailing. Ask for “special services” at 800-848-6172. Once aboard the m/s Paul Gauguin, the Matire d’ Hotel will review dietary requirements with guests. Vegetarian, vegan, low-sodium, and heart healthy dishes are served aboard the m/s Paul Gauguin.

Can I bring a drone onto the m/s Paul Gauguin?

For safety and security reasons, drones are not permitted to be brought aboard the ship.

Is there shopping on board the m/s Paul Gauguin?

The ship’s boutique offers a selection of fine Tahitian jewelry from Hinerava, designer fashions, perfumes and local items. Toiletries and convenience items are also available for purchase. The boutique may be closed occasionally while in port due to local government regulations.

Are Binoculars provided in the Suites on board the m/s Paul Gauguin?

Paul Gauguin Cruises provides binoculars in the following cabin categories aboard the m/s Paul Gauguin: Category A Veranda Suites, Grand Suites, and Owner’s Suites.

Can I order gifts for guests on the m/s Paul Gauguin?

Paul Gauguin Cruises offers a variety of Bon Voyage gifts, including red wine, white wine, Champagne, Godiva chocolates, and chocolate-dipped strawberries. Shipboard credit, which can be used for excursion packages, spa services, and many other extras on board, also makes the perfect gift. Click here for more information.

What time can we board the m/s Paul Gauguin?

Embarkation starts at 3:00 p.m. local time at the m/s Paul Gauguin’s pier in Papeete, Tahiti. We suggest guests who are not part of Paul Gauguin Cruises’ air/sea program arrive the m/s Paul Gauguin’s pier in downtown Papeete between 3:00 p.m. and 9:00 p.m.

Tell me more about the Butler service aboard the m/s Paul Gauguin?

Butler service is available in suite/stateroom categories B and above on the m/s Paul Gauguin. One to two butlers are always available to assist with unpacking, packing, arranging excursions, and delivering Petit Fours and canapés to your cabin daily. Click here for more information.

Do I have to dress up aboard the m/s Paul Gauguin?

Country Club Casual, or elegant resort wear, is appropriate dress for all evenings aboard The Gauguin. A dress, or skirt or slacks with a blouse or sweater for ladies, and slacks and collared shirts for gentleman. No ties are required at any time, although gentlemen may opt to wear a jacket to the Captain’s Welcome Reception.

Is there Cellular Phone Service at Sea aboard the m/s Paul Gauguin?

Paul Gauguin Cruises has an advanced cellular network installed onboard our ship, allowing guests to place and receive calls using their personal mobile phones when the ship is in international waters. For questions about services or about pricing and billing, guests should contact their mobile phone provider’s customer service department prior to sailing. Mobile phones must be able to roam internationally, and their provider must have a roaming agreement with Maritime Communications Partner AS (MCP).

Are laundry services available on the m/s Paul Gauguin and what is the cost?

Onboard laundry services, including pressing and eco-friendly cleaning services, are available for a per item cost and may be arranged through your stateroom/suite steward/stewardess. Laundry packages are also available and must be purchased prior to sailing. For more information on laundry service/packages: click here

Does Paul Gauguin Cruises have a kids program?

Summer and holiday sailings of the m/s Paul Gauguin feature the Moana Explorer Program. Offered in partnership with Te mana o te moana, a South Pacific marine education and conservation foundation, this program invites guests to discover and value the natural wonders through hands-on, interactive learning. While it is designed for children and teens ages 7-15, all family members are welcome to participate. For more information, click here.

Is there Wi-Fi/internet access aboard the m/s Paul Gauguin?

The ship is equipped with a state-of-the-art communication system. Internet access is complimentary for guests in the Owner's and Grand Suites aboard the m/s Paul Gauguin, and available for a nominal fee for all other guests with unlimited daily packages and price per minute packages.

Are irons and ironing boards available on board the m/s Paul Gauguin?

For safety reasons, irons, including travel irons, are not permitted on board the m/s Paul Gauguin. Pressing services are available aboard the ship for a nominal fee.

Are children allowed on Paul Gauguin Cruises?

Children under the age of 21 must be accompanied by a parent or other responsible adult over the age of 21. Paul Gauguin Cruises may restrict the number of children on board and is unable to accommodate infants less than one year of age. Summer and holiday sailings of the m/s Paul Gauguin feature the Moana Explorer Program. For more information, click here.

When was the m/s Paul Gauguin last refurbished, and what was done?

The m/s Paul Gauguin is scheduled for a two-week drydock in May 2020 where refurbishments in the ship’s public areas, staterooms, and suites will take place along with regular maintenance. The ship also went into drydock in May 2017 and 2014 to undergo regular maintenance and updates. In January 2012, The Gauguin’s 7 million-dollar refurbishment took place.

What is the smoking policy aboard the m/s Paul Gauguin?

For the comfort, convenience, and safety of all our guests, smoking and vaping is prohibited in public rooms, dining rooms, staterooms, suites, and private balconies aboard the ship, and pipe smoking is not allowed on board. Smoking and vaping is permitted only in specifically designated outdoor smoking areas including the forward outdoor areas on Deck 5 (starboard and port sides), La Palette (outside area, starboard side only), and Bar Du Soleil (starboard side only).

Smoking Safety Notice: Always use the ashtrays and never throw cigarettes overboard – they could be blown back into the ship and cause a fire. 

Does the m/s Paul Gauguin take credit cards?

For your convenience at the time of embarkation, Paul Gauguin Cruises will request a confidential registration of an accepted credit card. The night prior to your final disembarkation from the ship, a detailed statement of your shipboard charges for onboard services and products will be delivered to your suite or stateroom. All such charges must be paid in full by cash or accepted credit card (Visa®, Mastercard®, or American Express®).

What is the currency aboard the m/s Paul Gauguin?

The U.S. Dollar is the standard currency aboard m/s Paul Gauguin, and you may exchange dollars for small denominations of local currency at the ship’s reception desk. Guests are not able to exchange dollars for local currency for the following countries: Fiji (Fijian dollar) and Vanuatu (Vanuatu vatu).

Do you provide wheelchairs for passengers to use during the cruise aboard the m/s Paul Gauguin?

Guests must provide their own wheelchair for use during their cruise aboard the m/s Paul Gauguin. The wheelchairs aboard the m/s Paul Gauguin are exclusively for use in emergencies only.

Do you need reservations for the specialty restaurants aboard the m/s Paul Gauguin?

Reservations are required for dining in La Veranda and Le Grill in the evenings for dinner and can be made with the restaurant Maitre d’ aboard the ship.

What is the electrical voltage aboard the m/s Paul Gauguin?

The standard electrical voltage aboard the m/s Paul Gauguin is 220 volts. Both 220-volt and 110-volt outlets are available in staterooms and suites.

Are medical services available aboard the m/s Paul Gauguin?

A licensed and registered doctor and nurse is available for professional and emergency services, which are available at customary charges. The ship’s medical center is designed to provide medical care for certain temporary illnesses and accidents, and is not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship and must be provided by the guest. Wheelchairs are for emergency purposes only.

Can friends and family get in contact with guests currently sailing aboard the m/s Paul Gauguin?

If family and friends need to get in contact with current guests cruising aboard the m/s Paul Gauguin, they can do so by using the guest contact form.