Frequently Asked Questions

What are the full all-inclusive standard cruise fares?

Please click here to view pre-promotional fares and full terms and conditions.

Can I book my cruise online?

Yes, you can book cruises online by selecting the 'Book Now' button on each itinerary. There is also access to the booking engine via the Manage your Trip tool to manage existing bookings including adding shore excursions, viewing voyage details, adding guest and butler information. 

After I make a reservation, when do you need a deposit?

A deposit of 20% of the per-person fare is required within 72 hours of reservation to confirm a booking.

When will I receive tickets and documentation?

After receipt of final payment and required guest information, cruise documents will be sent to you approximately twenty five days prior to your departure. If you are on a PGC air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets. Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries. If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.

Are children allowed?

Children under the age of 21 must be accompanied by a parent or other responsible adult over the age of 21. PGC may restrict the number of children on board. PGC is unable to accommodate infants less than one year of age.

Do you offer group travel benefits?

Yes, we offer group travel benefits.  When you gather a group of 10 travelers, you’ll earn savings of 5% off applicable cruise fares.  For additional details, please contact our Group, Charter & Incentive Reservations at 877-495-0859; or by email at pgcgroups@pgcruises.com.

Do you offer Travel Insurance?

Paul Gauguin Cruises Guest Travel Protection Plan

We want to ensure that your Paul Gauguin Cruise vacation is exceptional. We recommend the Trip Assure Travel Protection Plan to our U.S. guests to help protect your travel investment, your belongings and most importantly, you!  For more information on the Trip Assure Travel Protection Plan, please click here

We are excited to announce that comprehensive coverage for our non-US residents is now available. Please visit Trawick International and you are a few steps away from having robust, affordable coverage departing from anywhere in the world.

When do penalties start?

DATE OF CANCELLATION CHARGE
121 days or more prior to Departure Date:. . . . . Administrative Fee of $100 per person
120 - 91 Days Prior to Departure Date:. . . . . . . . .10% of Full Fare per person
90 - 61 Days Prior to Departure Date:. . . . . . . . .20% of Full Fare per person
60 - 31 Days Prior to Departure Date:. . . . . . . . .50% of Full Fare per person
30 to 0 Days Prior to Departure Date:. . . . . . . . .100% of Full Fare per person

For this purpose, "Departure Date" means the date the sea, air/sea or air/sea/land program first departs and "Full Fare" means the full cost of any cruise, hotel or air component purchased from Paul Gauguin Cruises. Some components may have different refund and/or cancellation policies and penalties and, if so, these will be explained at time of booking. All cancellations need to be made in  through our reservations department by calling 800 848 6172 or in writing by email to CustomerService@pgcruises.com.