Frequently Asked Questions

What side of the ship is best to book staterooms/suites on the m/s Paul Gauguin?

Staterooms and suites on both port and starboard sides of the m/s Paul Gauguin offer great viewing opportunities of the islands of Tahiti, French Polynesia, Fii, and the South Pacific. 

Does Paul Gauguin Cruises offer travel insurance?

We recommend an Allianz Global Assistance Travel Protection Plan to help you protect your travel investments, belongings and most importantly, yourself. Learn more about plan benefits and other details.

If I have to cancel a cruise, what is the cancellation charge for Paul Gauguin Cruises?

For sailings in 2020 and sailings in 2021 booked prior to March 9, 2020 please click here

The below cancellation policies apply to all sailings in 2021 if booked after March 9, 2020. 

                  Date of Cancellation                                                                          Cancellation Charge
                  121 days or more prior to Departure Date:                                   Administrative fee of $100 per person
                  120 – 91 days prior to Departure Date:                                          25% of Full Fare per person
                   90 – 61 days prior to Departure Date:                                           50% of Full Fare per person
                   60 – 31 days prior to Departure Date:                                           75% of Full Fare per person
                   30 – 0 days prior to Departure Date:                                             100% of Full Fare per person

In the event you need a cancel a voyage aboard the m/s Paul Gauguin, please refer to our cancellation policy. All cancellations need to be made through our reservations department by calling 800-848-6172 or in writing by email to CustomerService@pgcruises.com.

How do I cancel a cruise on Paul Gauguin Cruises?

In the event you need a cancel a voyage aboard the m/s Paul Gauguin, please refer to our cancellation policy. All cancellations need to be made through our reservations department by calling 800-848-6172 or in writing by email to CustomerService@pgcruises.com.

When is payment for a cruise on Paul Gauguin Cruises due?

A deposit of 25% of the per-person fare is required within 72 hours of reservation. Final payment must be received by 90 days prior to date of travel. Final payment must be received within 48 hours of booking for bookings made 89 to 30 days prior to sailing. For reservations made 29 days or less prior to sailing, full and final payment will be due at the time of booking.

Do you offer group travel benefits?

Yes, we offer group travel benefits. When you gather a group of 10 travelers, you’ll earn savings of 5% off applicable cruise fares. For additional details, please contact our Group, Charter & Incentive Reservations at 877-495-0859; or by email at pgcgroups@pgcruises.com.

When do cancellation penalties start?

For sailings in 2020 and sailings in 2021 booked prior to March 9, 2020 please click here

The below cancellation policies apply to all sailings in 2021 if booked after March 9, 2020. 

                  Date of Cancellation                                                                          Cancellation Charge
                  121 days or more prior to Departure Date:                                   Administrative fee of $100 per person
                  120 – 91 days prior to Departure Date:                                          25% of Full Fare per person
                   90 – 61 days prior to Departure Date:                                           50% of Full Fare per person
                   60 – 31 days prior to Departure Date:                                           75% of Full Fare per person
                   30 – 0 days prior to Departure Date:                                             100% of Full Fare per person

In the event you need a cancel a voyage aboard the m/s Paul Gauguin, please refer to our cancellation policy. All cancellations need to be made through our reservations department by calling 800-848-6172 or in writing by email to CustomerService@pgcruises.com.

How do I book a cruise with Paul Gauguin Cruises?

We recommend booking a cruise with Paul Gauguin Cruises through your travel advisor. You can also book a cruise by calling Paul Gauguin Cruises at 800-848-6172 or online at pgcruises.com.

Is a deposit required with Paul Gauguin Cruises?

For all cruises, a deposit of 25% of the per-person fare is required within 72 hours of the reservation to confirm a cruise booking with Paul Gauguin Cruises.

When will I receive cruise tickets and documents from Paul Gauguin Cruises?

After receipt of final payment and required guest information, cruise documents will be sent approximately 25 days prior to your cruise departure. If your cruise includes Paul Gauguin Cruises air/sea program, the flight itinerary will be issued whenever possible in the form of e-tickets. 

Does Paul Gauguin Cruises offer group rates?

Paul Gauguin Cruises offers group travel benefits. When you gather a group of 10 travelers, you'll earn savings of 5% off applicable cruise fares. For additional details, please contact your travel advisor or our Group, Charter & Incentive Reservations department at 877-495-0895; or by email at pgcgroups@pgcruises.com.