Travel Advisory

Travel Advisory

Update: June 3, 2020

Ia Orana!

We hope you and your family are safe and in good health during these unprecedented times. The safety and security of our guests and crew members has always been our top priority.

The current global pandemic situation has led us to temporarily suspend the operation of voyages through the end of July 2020 aboard the m/s Paul Gauguin. We are in the process of personally notifying travel advisors and guests with affected sailings.

We look forward to resuming our voyages in the future and continuing to offer our guests exceptional cruise experiences in Tahiti, French Polynesia, Fiji and the South Pacific.

Māuruuru roa,

Paul Gauguin Cruises

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You have a voyage scheduled soon and are inquiring regarding its status.
If you have any questions regarding an upcoming cruise, please contact your Travel Advisor, call us at 800-848-6172, or send us an email at customerservice@pgcruises.com. Our team is at your disposal to assist you Monday – Friday from 7:00 a.m. to 5:00 p.m. Pacific Time. Due to the pandemic, if we are forced not to operate the m/s Paul Gauguin, you will be contacted personally in the coming days, and at the latest 30 days before the departure of the cruise, by a member of the Paul Gauguin Cruises Reservations team who will offer you a credit towards a future cruise that is also transferable to a family member.

You are booked on a sailing that has not been cancelled, but you do not want to travel and wish to modify, postpone, or cancel your trip, and want to speak to someone about your cruise options.
If you would like to speak to someone regarding your cruise options, please contact your Travel Advisor or call us at 800-848-6172. Our team is at your disposal to assist you Monday – Friday from 7:00 a.m. to 5:00 p.m. Pacific Time. Our dedicated team meets every day to evaluate the best possible options for our upcoming cruises. We are doing our best to get back to everyone as soon as we can, and appreciate your patience and understanding as we work through a high volume of calls. 

You are booked on a private charter and have questions regarding your cruise.
If you are booked on a charter, please contact your charter host agency directly regarding your sailing. Contractually, all communication with charter guests must be handled via the charter agency, and if there are changes to your scheduled departure, they will be communicated to you by the charter agency directly. Paul Gauguin Cruises’ policies concerning Future Cruise Credits, cancel fees, and fees concerning airline/hotels are not applicable to private charters. 

For questions about the evolution of Coronavirus COVID-19, we recommend you consult the CDC or your local government.

This page is regularly updated with new information as soon as it becomes available.