Frequently Asked Questions

Can I send mail on board?

Outbound mail service and postage are available on board at a nominal charge.

Do you provide wheelchairs for passenger use during the cruise?

No, guests must provide their own wheelchair. PGC wheelchairs are exclusively for use in emergencies.

What if I am celebrating a special occasion?

If you are celebrating a birthday, anniversary, renewal of vows, honeymoon, or other special occasion during your cruise, allow us to celebrate with you. Ask your Travel Professional to advise us of such occasions on your Guest Information Form between four and six weeks prior to departure. Paul Gauguin Cruises offers a special blessing ceremony during every sailing of the m/s Paul Gauguin and optional packages for honeymoons, anniversaries, and renewals of vows are also available. Click here for more information on special occasions.

Do you offer medical services?

A licensed and registered doctor is on board both ships and available for professional and emergency services, which are available at customary charges. A nurse is also available onboard. The ship’s medical center is designed to provide medical care for certain temporary illnesses and accidents, and is not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship and must be provided by the guest. PGC wheelchairs on board are for emergency purposes only.

Should I tip on board?

Gratuities for room stewards, dining and bar staff are included in your cruise fare. If you feel strongly about expressing your gratitude to the crew, you are encouraged to make a donation to the Crew Appreciation Fund at the Purser’s Office. This money is used for crew parties and events.

What should I pack?

We recommend that you pack the following travel essentials:

  • Comfortable cool clothing of natural fibers
  • Elegant resort wear for evenings
  • Sun hat, sunglasses, sun block – strongly recommended
  • Swimsuit and pool slippers
  • Beach cover-ups
  • Swimming T-shirt (or Lycra® top), preferably long sleeved
  • Insect repellent
  • Travel alarm clock
  • Reef shoes*
  • Jacket or sweater for cool evenings

If you require prescription medication, be sure to bring enough to last for your entire vacation. It’s also a good idea to bring the prescription for your eyeglasses. In addition, many travelers assemble a basic traveling medicine kit that includes such items as an over-the-counter pain medication, antacids and other over-the-counter stomach remedies, sunscreen, Band-Aids, antiseptic spray and wipes, the antibiotic you generally use, and an elastic bandage. Please note that complimentary snorkeling equipment is available on board.

*On the m/s Paul Gauguin itineraries, guests should be aware that shoes suitable for wearing in the water, whether this be reef shoes, sneakers, or old sandals, are imperative to the enjoyment and safety of participating in water-based activities. There are corals, urchins, and other marine life that can cause painful cuts and injuries that can be prevented by wearing appropriate footwear while in boats and in the water. Inexpensive plastic sandals are available in Tahiti, but few shops are open on Saturday afternoons in Papeete where they are available. The next opportunity is not until the ship reaches Bora Bora. Therefore, it is strongly recommended that you bring the appropriate shoes from home for this purpose. Note that flip-flops are not suitable for this function.

How can I protect my valuables?

Each stateroom or suite is equipped with a personal safe. Paul Gauguin Cruises is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents, or any other items that you retain personally or in your stateroom or suite.

Can I bring a drone?

For safety and security reasons, drones are not permitted to be brought aboard the ship.

Are all drinks included? Even alcohol?

Your all-inclusive fare includes beer and select wines and spirits, and complimentary soft drinks, bottled water, and hot beverages are served throughout the ship. Only premium liquors, specialty wines, and certain Cognacs incur an additional charge.

Are Binoculars provided in the Suites on board the ship?

We provide binoculars in the following cabin categories: (A) Veranda Suites, Grand Suites and Owner’s Suites.

What is "open seating?"

“Open seating” means you can dine whenever, wherever, and with whomever you choose during regular dining hours.

What is the dress code for evenings?

Country Club Casual, or elegant resort wear, is appropriate dress for all evenings aboard The Gauguin. Country Club Casual consists of a dress, or skirt or slacks with a blouse or sweater for ladies, and slacks and collared shirts for gentleman. No ties are required at any time, although gentlemen may opt to wear a jacket to the Captain’s Welcome Reception. Please note that casual wear such as shorts, t-shirts, casual jeans (frayed and/or with holes), baseball caps, flip-flops, and Crocs are not considered appropriate after 6:00 p.m. in all restaurants and lounges. Bathrobes and bathing suits are not appropriate in the ship’s restaurants and lounges, and shirts and shoes are required in all public areas at all times.

What if I have dietary restrictions?

Please advise the Paul Gauguin Cruises Reservations Department of any special dietary requirements you may have at least 60 days prior to sailing. Ask for “special services.” General dietary needs such as low-salt or low-cholesterol foods can be satisfied on board the ship simply by speaking with the dining wait staff. We are unable to offer Kosher certified meals; however, we do offer Kosher style foods—foods that are not certified Kosher, but a type of food that can be produced as kosher.

Is there shopping on board?

The ship’s boutique offers a selection of designer fashions, perfumes and local items. Toiletries and convenience items are also available for purchase. The boutique may be closed occasionally while in port due to local government regulations.

What gifts can I order?

Paul Gauguin Cruises offers a variety of Bon Voyage gifts, including red wine, white wine, Champagne, Godiva chocolates, and chocolate-dipped strawberries. Shipboard credit, which can be used for excursion packages, spa services, and many other extras on board, also makes the perfect gift. In addition, Paul Gauguin Cruises offers a Honeymoon Registry and a Celebration Registry for guests who are observing a honeymoon, anniversary, special birthday, or other milestone occasion on their cruise vacation. Click here for more information.

Are business services available?

Business equipment is available aboard The Gauguin, including fax machine and copy services. Fax reception is complimentary; fax transmission and ship-to-shore phone calls are available at standard tariffs. 

Is Internet access available? If so, what is the cost?

The ship is equipped with a state-of-the-art communication system. Internet access is complimentary for guests in the Owner's and Grand suites aboard the m/s Paul Gauguin, and available for a nominal fee for all other guests at the following rates:

Pay-as-you-go 1 $0.55 $0.55
Small package (individual light user) 100 $35 $0.35
Medium package (individual heavy user) 250 $62.50 $0.25
Large package (family share and power user) 400 $80 $0.20
Unlimited Daily Time Plan* N/A $29 per day N/A

* Unlimited Daily Time Plan must be purchased for the entire length of voyage, is billed in 24hr increments based at the time of purchase and will automatically calculate the total price at the time of purchase.

Please note that plan upgrades are not available, and no credit is given for unused minutes. Pay-as-you-go is available until 10:00 p.m. the last night of the cruise. Time Plan minutes can be used until 10:00 a.m. the following day.

What to expect from our Internet

At Paul Gauguin Cruises, we strive to bring our guests the best possible experience at a reasonable cost. Our Internet plans are no exception. Internet connectivity at sea is much different from what we are used to on land, however, and we’d like to give you an idea of what to expect. 

Aboard all ships, we rely on satellites to connect to the Internet. The distance a signal has to travel just to connect you to the Internet is almost 50,000 miles, and that takes time. That’s why a typical broadband connection at home is roughly 20-40 times faster than what we can get onboard our vessel. In addition, this connection to the ship is shared with everyone on board. The number of people using the connection at any given time will have an impact on the speed of the connection as well. So we ask that you understand your internet experience on board will be different than what you are used to on land.

Tell me more about the Butler service?

Butler service is available in suite/stateroom categories B and above on The Gauguin. One to two butlers are always available to assist with unpacking, packing, arranging excursions, and delivering Petit Fours and canapés to your cabin daily. Click here for more information.

When was the m/s Paul Gauguin last refurbished, and what was done?

The m/s Paul Gauguin went into drydock in May 2017. During this time, The Gauguin underwent regular maintenance and updates to ensure that the ship continues to operate smoothly. Among these tasks were regular maintenance of stabilizers and thrusters, upgrades to the propulsion system, tank coating, hull painting, fan-room equipment updates, and steel replacement around the ship. Refurbishment of the public areas, suites, and staterooms all took place. Carpeting was replaced in some areas, and new flooring was installed in the Fitness Center. Furnishings were updated, with furniture reupholstering in L’Etoile, new chairs and tables in La Palette lounge, new chairs in Le Grill, French polishing of stateroom and suite furniture, and new furniture on the Pool Deck. Other improvements include new wallpaper on Deck 6, the replacement of teak wood on the Pool Deck and in the marina, updates to the stage in La Palette, and new canvas above the door to Le Grill and from Le Grill to La Palette. In January 2012, The Gauguin’s 7 million-dollar refurbishment included new décor, new flooring, carpeting, elegant new furniture, new window treatments, and decorative wall panels. New furnishing and lighting were installed in the ship’s elegant dining areas. Le Casino got a new built-in banquette and expanded gaming.

Is There Cellular Phone Service at Sea?

Paul Gauguin Cruises has an advanced cellular network installed onboard our ship, allowing guests to place and receive calls using their personal mobile phones when the ship is in international waters. In order to take advantage of this service, guests’ mobile phones must be able to roam internationally, and their provider must have a roaming agreement with Maritime Communications Partner AS (MCP). Not all prepaid phones are supported. Mobile data services such as iPhone® and BlackBerry® may continue to receive messages while roaming on the ship’s network. For questions about services or about pricing and billing, guests should contact their mobile phone provider’s customer service department prior to sailing. There are no charges from Paul Gauguin Cruises for this service.

What is the currency aboard the ship?

The U.S. Dollar is the standard currency aboard The Gauguin, and you may exchange dollars for small denominations of local currency at the reception desk. For your convenience at the time of embarkation, Paul Gauguin Cruises will request a confidential registration of an accepted credit card. The night prior to your final disembarkation from the ship, a detailed statement of your shipboard charges for onboard services and products will be delivered to your suite or stateroom. All such charges must be paid in full by cash or accepted credit card (Visa®, Mastercard®, or American Express®).

*Guests will NOT be able to exchange dollars for local currency for the following countries:

Fiji: Fijian dollar
Vanuatu: Vanuatu vatu

Are laundry/valet services available on board, and what is the cost aboard the m/s Paul Gauguin?

Onboard laundry and valet services, including pressing and eco-friendly cleaning services, are available and may be arranged through your steward/stewardess. Consult the onboard price list.

You may also purchase a pre-reserved laundry package before boarding. Laundry service must be reserved in advance and will be charged to guests onboard account. Cut-off date for adding a laundry package to a booking will be 24 hours before sailing. There is no limit on items. Eco-friendly cleaning services and express services are not included in the package price. Cut off for laundry service will be noon the day before the last day of the cruise, at which time all items need to be received by laundry. Laundry packages cannot be purchased onboard. To request this package, click here.

Pricing is as follows (per suite, double occupancy):
7-night cruise: $129
10-night cruise: $189
11-night cruise: $199
14-night cruise: $249

Single occupancies are 50% of double occupancy prices.

Costs vary according to whether guests want a pressing only, laundry and pressing. For gentlemen, prices range as follows:

  • Pressing: from $2 for a T-shirt to $8 for a 3-piece suit
  • Laundry and pressing: from $2 for a swimsuit to $9 for a 2-piece suit

For ladies, prices range as follows:

  • Pressing: from $2 for a T-shirt to $8 for a suit
  • Laundry and pressing: from $2 for a swimsuit or stockings/pantyhose to $11 for a 3-piece suit

A full price list is available on board.

What is the electrical voltage on the ship?

The standard electrical voltage aboard ship is 220 volts. Both 220-volt and 110-volt outlets are available in bathrooms and staterooms.

Are irons and ironing boards available on board?

For safety reasons, irons, including travel irons, are not permitted on board. Pressing services are available for a nominal fee.

Can friends and family get in contact with guests currently sailing aboard the ship?

Yes, you can send messages to current guests using the guest contact form.

What is your smoking policy?

For the comfort, convenience, and safety of all our guests, smoking and vaping is prohibited in any enclosed dining venue and is permitted only in specifically designated outdoor smoking areas. On The Gauguin, these include the forward outdoor areas on Deck 5 (starboard and port sides), La Palette (outside area, starboard side only), and the Bar Du Soleil (starboard side only). Cigar smoking is permitted only at La Palette. Smoking and vaping is prohibited in staterooms, suites, and private balconies aboard the ship, and pipe smoking is not allowed anywhere on board.

Smoking Safety Notice: Always use the ashtrays and never throw cigarettes overboard – they could be blown back into the ship and cause a fire.