Frequently Asked Questions

Are air upgrades available and if so how should they be requested?

Air upgrades may be available for both the trans-Pacific portion of the flight and domestic legs to the international gateway city. Please contact reservations for details and pricing.

Are transfers included?

Transfers are included for guests who have purchased our air/sea package.  Cruise-only guests may purchase a transfer package. 

Why are your hotel prices so much higher on sailings of The Gauguin than if I book direct?

Our packages include all transfers, taxes and service fees, outer island air or ferry service where applicable, breakfast daily, porterage, and in some cases pre-registered rooms for early check-in.  Where applicable, our packages also include the use of a hotel room in Papeete from 2 p.m. to 8 p.m.*              

*Use of Tahiti hotel room applies to guests on the evening flight from Papeete to Los Angeles

Can I pay net? Or can I use part of my commission to pay for SBC?

Net payment will be accepted in the form of an agency check or bank wire.  When paying by credit card, payment must be for the gross amount.  At PGC we have a no rebating policy. For this reason, we cannot allow payment of SBC to be deducted from your commission.

Why don’t guest invoices show payments?

We view you—the travel agent—as our client.  For this reason, the travel agent invoice will reflect all payment information, commissions, due dates, etc.  If we list the payment information on the guest copy of our invoices, we are at risk of displaying NET payments thereby exposing your commission.

What does a single guest pay?

The single supplement for categories OS, GS, A, B, C and D is 100% of listed cruise fare. Single supplement for staterooms 763, 764 and categories E and F is $1,795–$2,995 in addition to listed cruise fare and varies by voyage.

Can parents be in one cabin and the children in another?

Children under 18 years of age must be accompanied by an individual 21 years of age or older in the same cabin.

Do you have a minimum age requirement for occupants of a cabin?

Unfortunately, we cannot accommodate infants less than one year of age, as we are not equipped to provide pre-natal, post-natal, or pediatric services.   

What is the black dot noted next to the cabins on the deck plan?

The dot denotes a queen bed that can be converted into two twins.

How can I order brochures?

You can order brochures and other collateral here. Go to “Order Brochures” at the top of this page. From there you can browse the various items. If you click on any of the images it gives you the ability to add them to your cart. As long as you leave the shipping checked as UPS standard, everything is sent to you free of charge.

Do you offer travel professional rates?

Yes, industry partners must complete the Reduced Travel Request Form found here.

When do penalties start?

DATE OF CANCELLATION CHARGE
121 days or more prior to Departure Date:. . . . . Administrative Fee of $100 per person
120 - 91 Days Prior to Departure Date:. . . . . . . . .10% of Full Fare per person
90 - 61 Days Prior to Departure Date:. . . . . . . . .20% of Full Fare per person
60 - 31 Days Prior to Departure Date:. . . . . . . . .50% of Full Fare per person
30 to 0 Days Prior to Departure Date:. . . . . . . . .100% of Full Fare per person

For this purpose, "Departure Date" means the date the sea, air/sea or air/sea/land program first departs and "Full Fare" means the full cost of any cruise, hotel or air component purchased from Paul Gauguin Cruises. Some components may have different refund and/or cancellation policies and penalties and, if so, these will be explained at time of booking. All cancellations need to be made in  through our reservations department by calling 800 848 6172 or in writing by email to CustomerService@pgcruises.com.

What is my commission structure?

Cruise commission is based on your individual agency commission level.               

Land packages, transfers and travel protection are commissionable at 10%.

Taxes, airfare, and shore excursions are non-commissionable.

When is commission paid?

Commission checks are normally issued two weeks prior to sailing.

Do we earn commission on shore excursions?

No, shore excursions are not commissionable.

Can my client call you directly to book shore tours?

Yes, or they are also welcome to book online.  Our shore tours are available to pre-reserve, and advance payment is not required.  Pre-reserved tours and dives will be billed to your guest’s shipboard account and added to their final statement for payment onboard.

What air carriers do you use to Tahiti?

For Tahiti we utilize the services of Air Tahiti Nui. Schedules are typically made available 300–310 days prior to travel.